Messages for workspace and setup

Messages from the first sign-in, the workspace settings and the setup assistant.

“The workspace could not be created.”

• Cause: The name is empty or the connection dropped.
• Fix: Enter a name, try again. If you reload and the workspace is there after all, only the reply was lost.

“Creating failed.” / “Renaming failed.”

• Cause: Only whoever may change workspace settings (management) can create or rename. Otherwise: connection.
• Fix: Check permissions under “Members & agents”, then try again.

“Turning it into a company workspace failed.”

• Cause: When converting a personal workspace into a company workspace (second person invited), the org chart could not be created – usually because the trial has no payment method yet.
• Fix: Check under “Billing” whether the workspace is complete (see Messages for billing and cancellation), then repeat the invitation.

“Creating the subject failed.”

• Cause: A custom subject needs exactly three fields: domain, object, aspect – each without spaces and dots. A subject with the same key already exists.
• Fix: Check the fields; existing subjects are under “Subjects” in the administration.

“Granting the authority failed.” / assignment failed

• Cause: The chosen unit or subject no longer exists (deleted in a second window), or you lack the right.
• Fix: Reload the page, repeat the selection.

“The suggestion failed.”

• Cause: The org chart suggestion comes from an AI service that is not answering right now.
• Fix: Create units by hand – possible in the same step – or ask for a suggestion again later.

“Getting the answer failed.”

• Cause: The final step checks whether an agent would get an answer. Without an authority and without a subject there is nothing to check.
• Fix: Choose at least one subject and assign it to a unit, then “Continue later” → repeat the final step.