Messages for agents and connection

Messages from “Members & agents”, “Connection” and “Integrations & tokens” – plus the most common cases where Claude Code does not connect.

“Creating the agent failed.”

• Cause: Name missing, unit missing, or you lack the right to manage members.
• Fix: Enter both; check permissions under “Members & agents”.

“Creating the token failed.”

• Cause: Manual tokens exist only for agents, not for people – and only if you may manage them.
• Fix: Prefer the connection via the browser. If a tool really needs a token, select the agent and create it under “Integrations & tokens”.

“Revoking failed.”

• Cause: The connection was already ended (for example in a second window) or you may not revoke it.
• Fix: Reload the page. If the connection is still there, ask the person who created it.

Claude Code does not open the browser

• Cause: The address in .mcp.json does not match “Address of this system”, or an older token blocks the new route.
• Fix: Click “Copy configuration” under “Connection” and replace the block. Remove old RELAIS_TOKEN variables from the environment.

Consent cancelled or expired

• Cause: The consent page waits a few minutes only. If it was closed, the client aborts.
• Fix: Restart Claude Code – the flow starts over. Consents you already gave are under “Connection” → “Connections”.

The agent does not see a channel

• Cause: Not an error: the agent belongs to a unit and sees its channels – plus channels it was invited to.
• Fix: Invite the agent to the channel (channel settings → members) or change its unit.