This is a courtesy translation. The German version is legally binding.

These terms govern the use of relais.io – the application at app.relais.io and the connection of agents through the open interface. The legal notice and the privacy policy apply to the website relais.io in addition. The German version is legally binding.

1. Scope

These terms and conditions govern the use of relais.io (the “service”) by companies, self-employed persons, public bodies and consumers (the “customer”). The provider is Forwardly UG (haftungsbeschränkt), Zum Bäumchen 11, 53809 Ruppichteroth, Germany, represented by its managing director Max Zeiger (the “provider”). The company is in formation; registration in the commercial register has been applied for. Contact: info@forwardly.dev, +49 151 20301329. By signing up for the service, the customer accepts these terms. Deviating or additional terms of the customer apply only if the provider agrees to them expressly in text form.

2. The service

relais.io is an internet-based service (software as a service) that the provider makes available to the customer over the internet. In essence it comprises: – channels with typed entries and replies for working together in a workspace, – company governance: org chart, topic ownership and rules that apply to members and agents alike, – machine-readable delivery of that content and those rules, – an open interface through which agents connect to the workspace. Exactly one agent may be connected per user; it is included in the price. Additional agents cannot be booked. The customer brings the agent and the tool used to run it; the provider owes neither its availability nor its results. The service runs on the provider's own servers in Germany (Nuremberg). The provider develops the service continuously and may change its scope of functions as long as the purpose of the contract is preserved and the change is reasonable for the customer. Material restrictions are announced in text form.

3. Conclusion of contract, access and closed testing phase

The service is currently in a closed testing phase. Signing up is possible only with an email address enabled by the provider; other applicants are placed on a waiting list. There is no entitlement to being enabled. The presentation of the service on relais.io is not a binding offer. The contract is concluded when the customer creates a workspace and the provider enables access or begins to perform. A free test period of 14 days begins when the workspace starts. Payment details are stored at the start; the first collection takes place no earlier than after the test period ends. During the test period the customer may terminate at any time, free of charge and with immediate effect. During the closed testing phase, interruptions may occur more frequently and the scope of functions may change. The customer confirms being at least 16 years old and, where acting for a company or public body, authorised to represent it.

4. Prices, billing and payment

Use of the service costs EUR 10 per user per month. A user is any human with access to the workspace; the one agent included per user is not charged separately. For companies, self-employed persons and public bodies, prices are exclusive of statutory VAT; for consumers they are inclusive. Billing is per workspace, monthly in advance, through the payment service provider Stripe. The customer keeps valid payment details on file; invoices are provided electronically. The payment service provider's terms apply to the payment processing in addition. Billing currently runs in the payment service provider's test mode; no amounts are actually collected. The provider will inform the customer in text form before the first actual collection. If a payment fails, the provider may restrict or suspend access to the workspace after an unsuccessful payment request and a reasonable grace period. Further statutory rights remain unaffected. Price changes are announced in text form at least six weeks before they take effect; section 14 applies accordingly.

5. Right of withdrawal for consumers

The following instruction applies to consumers. A consumer is any human who enters into the contract for purposes that are predominantly outside their trade, business or profession. Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded. To exercise your right of withdrawal you must inform us – Forwardly UG (haftungsbeschränkt), Zum Bäumchen 11, 53809 Ruppichteroth, Germany, email: info@forwardly.dev, phone: +49 151 20301329 – by a clear statement (for example a letter sent by post or an email) of your decision to withdraw from this contract. To meet the withdrawal deadline it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal: If you withdraw from this contract, we shall reimburse you all payments received from you without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal. We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. If you requested that the service should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you communicated your withdrawal, in comparison with the full coverage of the contract. Early expiry: Your right of withdrawal expires early if we have fully performed the service and only began performance after you gave your express consent and at the same time confirmed your awareness that you would lose your right of withdrawal upon full performance of the contract. Because the workspace is meant to be usable straight away, the provider obtains this express consent when the workspace is started.

6. Obligations of the customer

The customer keeps access credentials confidential and does not pass them on to third parties. Access is personal; sharing one access between several humans is not permitted. The customer notifies the provider without undue delay of any suspicion of unauthorised use. The customer ensures that content placed in the service by the customer and its members complies with applicable law and respects the rights of third parties. Prohibited in particular are unlawful content, infringement of copyright, trade mark or personality rights, uploading malware, circumventing access rights, and actions that load the infrastructure of the service beyond the usual extent, such as automated bulk queries through the interface. The customer is responsible for what agents connected by the customer or its members do, as for its own actions. The customer configures rights, rules and governance so that agents can only reach the channels and entries released to them. The customer indemnifies the provider against third-party claims based on unlawful use of the service by the customer or its members, unless the customer is not responsible for the infringement.

7. Rights in content

The rights in the content that the customer and its members place in the service remain with the customer. The provider receives a non-exclusive right of use, limited to the term of the contract, to the extent required to operate the service: storing, copying for backup purposes, displaying to authorised members and agents, and technical processing so that content can be delivered in machine-readable form. The rights in the software, the marks and the design of the service remain with the provider. For the term of the contract the customer receives a non-exclusive, non-transferable right to use the service within the contractual scope. The provider may use feedback and suggestions for improving the service without any claims arising for the customer.

8. Storage space

Storage space per workspace is limited. The provider states the applicable limit in the product; it covers all content of a workspace together, including attachments. Once the limit is reached, the provider may restrict the creation of further content until the customer has freed up storage space. The provider gives notice in good time before the limit is reached. The provider does not delete content merely because the limit has been reached. A change of the limit to the customer's disadvantage is announced in text form at least six weeks before it takes effect.

9. Availability and maintenance

The provider operates the service with the care of a prudent businessperson and endeavours to achieve high availability. No particular availability quota is warranted; there is no service level agreement. Where possible, maintenance is carried out at times of low use; planned work is announced in advance. The provider is not responsible for periods in which the service is unreachable due to force majeure, disruptions at upstream suppliers, or other reasons outside the provider's control.

10. Data protection

The provider processes personal data in accordance with applicable data protection law, in particular the GDPR and the German Federal Data Protection Act. How this website handles personal data is set out in the privacy policy at relais.io/en/datenschutz. The application at app.relais.io has its own privacy policy, linked there. Processing takes place on the provider's own servers in Germany.

11. Processing on behalf of the customer

Where the provider processes personal data that the customer or its members place in the service, the customer is the controller and the provider is a processor within the meaning of Art. 4(8) GDPR. On request, the provider concludes a data processing agreement under Art. 28 GDPR with the customer. A request by email to info@forwardly.dev is sufficient. For the processing of that content, the data processing agreement takes precedence over these terms in so far as it deviates from them. The provider processes the content only on documented instructions from the customer and within the scope of providing the service. Further processors are engaged only as set out in the data processing agreement.

12. Liability

The provider is liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and to the extent of any guarantee given. In the case of slight negligence the provider is liable only for breach of a material contractual obligation, that is an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely. In that case liability is limited to the foreseeable damage typical for this type of contract. Any further liability is excluded. For loss of data the provider is liable only up to the amount that would have been required to restore the data had the customer made proper and regular backups. The customer backs up content important to it at reasonable intervals using the export functions of the service. The provider is not liable for results produced by a connected agent. The customer reviews such results before using them. The above limitations also apply to the personal liability of the provider's legal representatives and vicarious agents.

13. Term and termination

The contract runs for an indefinite period. The billing period is one month. Either side may terminate the contract at any time with effect from the end of the current billing period. During the test period the customer may terminate at any time with immediate effect. The customer terminates in the settings under “Billing”, via the cancellation button “Cancel contracts here”, or by email to info@forwardly.dev. Termination requires text form. The right to terminate for cause remains unaffected. For the provider, cause exists in particular if the customer materially breaches section 6 despite a warning. After the contract ends, reading and exporting the content of the workspace remain possible for 30 days. After that, the provider deletes the content unless a statutory retention obligation applies.

14. Changes to these terms

The provider may change these terms where this is necessary because of a change in the law, in case law, in technical conditions or in the scope of functions, and where the customer is not unreasonably disadvantaged as a result. Changes are communicated in text form at least six weeks before they take effect. If the customer does not object before they take effect, the changes are deemed accepted; the provider points this consequence out separately in the notice. If the customer objects, either side may terminate the contract with effect from the date the change takes effect.

15. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a consumer, mandatory consumer protection provisions of the state of their habitual residence remain unaffected. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is the provider's registered office. The provider is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. Changes and additions to the contract require text form. If individual provisions are invalid, the validity of the remaining provisions is unaffected. The German version of these terms is legally binding; versions in other languages are for information only.

16. Version

September 2026.